Privacy Policy

Last Updated: March 27, 2025

HITCO values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, hitco.com.np. By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information from you:

a) Personal Information

Full Name
Contact Details (Phone Number, Email Address)
Billing and Shipping Addresses
Payment Information (processed securely via third-party payment providers)

b) Non-Personal Information

IP Address
Browser Type and Device Information
Website Usage Data (e.g., pages visited, time spent on site)
Cookies and Tracking Technologies

2. How We Use Your Information

We use the collected data for the following purposes:

Order Processing & Fulfillment – To confirm purchases, process payments, and arrange shipping.
Customer Support – To respond to inquiries, complaints, or service requests.
Marketing & Promotions – To send promotional offers, newsletters, and advertisements (users can opt out anytime).
Website Improvement – To analyze site traffic and enhance user experience.
Legal Compliance – To comply with Nepalese laws and regulations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent personal information to third parties.
Personal data may be shared with third-party service providers only for essential business functions, such as payment processing and order delivery.
We may disclose personal information if required by law or legal proceedings.

4. Security Measures

We use SSL encryption to protect personal and payment information.
Regular security audits and updates are performed to prevent data breaches.
Despite our security measures, we cannot guarantee 100% security due to the nature of online data transmission.

5. Your Rights

As a user, you have the following rights regarding your personal information:

Access & Update – You may request access to your personal data and update incorrect details.
Data Deletion – You may request the deletion of your personal data, subject to legal and operational requirements.
Marketing Opt-Out – You can opt out of marketing communications at any time.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance browsing experience and analyze site traffic.
Users can adjust cookie settings through their browser preferences.
Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Users should review third-party policies before sharing personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website after changes indicates acceptance of the updated policy.

9. Contact Information

If you have any questions about our Privacy Policy, you can contact us at:
📍 Address: Kapan Marg, Maharajgunj, Kathmandu, Nepal
📧 Email: pradeep@hitco.com.np
📞 Phone: +977 14017706