Terms & Conditions

Last Updated: March 27, 2025

Welcome to hitco.com.np (“Website”). This website is owned and operated by HITCO, a registered company in Nepal. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing, browsing, or making a purchase on this website, you agree to abide by these Terms. If you do not agree, please refrain from using our services.

We recommend reviewing this document periodically, as we may update these Terms at any time without prior notice.

1. General Terms

The website hitco.com.np is owned and operated by HITCO, a business legally registered in Nepal.
By using this website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
Any unauthorized use of this website may result in legal action under Nepalese law.

2. Products and Services

HITCO provides a range of industrial and safety products, including but not limited to:
- Air compressors
- CCTV cameras
- Fire extinguishers
- Fire safety equipment
- Garage equipment
- Material handling equipment
All product descriptions, specifications, and prices are subject to change without notice.
We make every effort to provide accurate product images and descriptions, but we do not guarantee that all information is error-free.
Availability of products is not guaranteed. If an item is out of stock after an order is placed, we will notify you and offer an alternative or a refund.

3. Orders and Payments

Placing an order on hitco.com.np constitutes an offer to purchase the selected product(s).
Orders are subject to acceptance and availability.
We accept payments through the approved methods listed on our website.
HITCO reserves the right to refuse or cancel any order suspected of fraudulent activity.
In case of order cancellation after payment, refunds will be processed in accordance with our Refund Policy.

4. Shipping and Delivery

We deliver products within Nepal. Delivery times vary depending on your location and product availability.
Estimated delivery times are provided at checkout but are subject to change due to unforeseen circumstances.
HITCO is not responsible for delays caused by third-party logistics providers.
Customers are responsible for providing accurate delivery addresses. Incorrect addresses may result in delays or additional charges.

5. Returns and Refunds

We accept returns within [X] days of product delivery, provided the item is unused and in its original packaging.
Customers must provide proof of purchase for any returns or exchanges.
Refunds will be processed only after the returned item is inspected and approved.
Some products may be non-returnable due to safety or hygiene concerns (e.g., fire safety equipment). Please check our Return Policy for more details.

6. Limitation of Liability

HITCO is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or services.
We are not liable for any damages resulting from incorrect installation or improper use of products.
In no case shall our total liability exceed the total amount paid by the customer for the purchased product(s).

7. Intellectual Property

All content on hitco.com.np, including text, images, logos, and product descriptions, is the property of HITCO and is protected by Nepalese intellectual property laws.
Unauthorized reproduction, distribution, or modification of any content from this website is strictly prohibited.

8. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Nepal.
Any disputes arising from the use of this website shall be resolved in Nepalese courts.

9. Contact Information

For any questions regarding these Terms, you can contact us at:
📍 Address: Kapan Marg, Maharajgunj, Kathmandu, Nepal
📧 Email: pradeep@hitco.com.np
📞 Phone: +977 14017706